1. How long do AWS SmartFlow filters last & cost?  
The life and performance of cartridges may vary, depending on the volume, quality and pressure of the incoming water supply being purified. The filter cartridges used in the AWS Smart-Flow micro purification system (including the shower system) are guaranteed to last 12 months. If they need replacing in less than 12 months they are changed for free. To maintain warranty and correct water quality filters must be changed every 12 months. Our customers also benefit by receiving a 40% discount on all replacement filters. The total cost to replace all 6 filters in the package is $165 ($27.50 each filter cartridge). This price includes GST & Installation - Unbeatable Value! It is important to note that AWS replacement cartridges are exclusive and superior in performance to other retail products.

2. I can buy cheaper filters and purifiers from special promotions like home shows & hardware stores. Are they different to yours?   
Yes. Even though the average customer cannot tell the difference between different makes and brands, there is always a big difference in quality. There is no real bargain in business, so always remember the old saying, "You get what you paid for". We do not sell cheap, poor quality products to make quick money. We value customer satisfaction and a long-term relationship. We sell high quality products and stand by what we sell with an exclusive LOWEST PRICE GUARANTEE - If within 30 days of purchase you can find a total package as good or better for the same investment or less, we will not only refund your money in full, we will continue to service your system for FREE!

3. How long is the warranty? In several years, can I still get replacement cartridges and spare parts?                                                  BACK TO TOP
The AWS SmartFlow package is guaranteed to last 10 years. The system consists of the highest known quality components it is safe to say they will last for more than 10 years, as we have witnessed. Beware of night-flyers who are based in their back yard with just a phone number (many offering life-time guarantees). We have a proper showroom on a main road, and have been operating for more than 13 years. You don't need to worry about getting parts and service in many years to come.

4. What if I move house, can I take the system with me?   
Yes, the AWS SmartFlow system guarantees one FREE 'Removal & Installation' including all new fittings and expert restoration of old site. Valid for 10 Years from the date of installation. Further Removal & Re-Installations are done at a discounted price.

5. What happens if technology advances and better filters become available?   
In the event of new technology your AWS SmartFlow Purification System will be automatically upgraded at no extra charge. Valid 10 Years from the date of installation.

6. Who will install my AWS SmartFlow Purification System?     
The complete system is installed by our professional installation Service Technician Team, with all approved safety plumbing fittings included. The system is also guaranteed against defects or faulty workmanship on all hardware, plumbing fittings and installation. (No charge will be made for defective parts or call outs.

7. I live in a rural area and depend on tank water. I know I have to do something about it. What can you recommend?                       BACK TO TOP
When you are on tank water, the biggest concerns are threats from micro-organisms such as bacteria, viruses, algae, Giardia, Cryptosporidium, etc. You may also be exposed to the risks of drinking chemicals and heavy metals from chemical sprays and leaching from the roof, tanks and pipes. The AWS SmartFlow system is rated to be ideal for use with rainwater.

8. I remember the terrible outbreak of Cryptosporidium in Sydney a few years ago. Are we safe from it? If not, how can I avoid this?  
There is growing concern about Giardia and Cryptosporidium in Melbourne and other rural water supply systems, according to John Archer's study. Nobody knows how much we are getting in our tap water. The AWS SmartFlow system avoids the future possibility of getting these deadly parasites - they cannot be effectively disinfected by chlorine.

9. I want all the water in my house clean and filtered. Is a whole house system a good idea?                                  
You have to be very careful with a whole house system. There are some filter companies who frequently recommend a whole house system as a thorough solution but that is not always a good idea. First, with a whole house system you cannot achieve the best quality because the filters for a whole house system are mostly low to medium grade because of the large volume to handle. Secondly, the actual portion of the water you really want to purify to a high degree quality is not much - especially drinking water takes only about 1% of the total household usage. Therefore, it makes better sense to use the AWS SmartFlow package which covers all the water for your households personal consumption. But if you are chemical sensitive and/or want the convenience of having filtered water from every tap in your house, we recommend use of a whole house filter system in conjunction with the AWS SmartFlow System.

10. How important is it to filter the water I/my family shower & bath in?                                                                                                              BACK TO TOP
Asides from making hair and skin dry and flaky, we absorb more chlorine through our skin taking a ten minute shower or bath than if we drink 8 glasses of tap water. Also, we recieveup to 100 times more chloroform by breathing the air around showers, baths and dishwashers than by drinking the water. With these facts in mind it is considered very important to filter the water you and your family shower & bath in.